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Results Accountability

How to Produce Measurable Improvements for Customers and Communities
Presented by The Family Action Centre and Fiscal Policy Studies

The Fiscal Policy Studies Institute (USA) and The Family Action Centre are proud to offer Results Accountability Training in December 2008 presented by founder MARK FRIEDMAN.

What is Results Accountability?

Results Accountability is a disciplined way of thinking and taking action that can be used to improve the quality of life in communities, cities, states, territories and nations. Results Accountability can also be used to improve the performance of programs, agencies and service systems.

How does it work?

Results Accountability starts with ends and works backward, step by step, to means. For communities, the ends are conditions of well-being for children, adults, families and the community as a whole such as Residents with Good Jobs, Children Ready for School, A Safe Neighbourhood, or A Clean Environment. For services, the ends are how customers are better off when the program works the way it should such as the percent of people in a job training program who get and keep good paying jobs.

How can it help?

Many people have been frustrated by past efforts that were all talk and no action. Results Accountability is a process that gets you and your partners from talk to action quickly.

Mark Friedman is a speaker, consultant and author of the book Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities available from The Family Action Centre. Mr Friedman directs the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico. His work has been used in over 40 US states and countries around the world, including Australia, New Zealand, the UK, Ireland, the Netherlands and Norway.

Before founding FPSI in 1996, Mr Friedman served as a senior associate at the Center for the Study of Social Policy in Washington, D.C. And before that, Mr Friedman served for 19 years in the Maryland Department of Human Resources, including six years as the department's chief financial officer.

In addition to Trying Hard Is Not Good Enough, Mr Friedman has authored a wide range of papers on results-based decision making, budgeting, strategic planning and financing. Many of Mark's papers can be found at www.resultsaccountability.com.

TRAINING OPTIONS AVAILABLE

Results Accountability 101 Training

This one-day workshop, delivered by Mark Friedman introduces participants to the Results Accountability framework. In the workshop, Results Accountability is applied to both cross-community quality of life improvements and the management of programs, agencies, and service systems.

In the morning session, participants will get a full presentation of the framework, including how to:

> establish results and indicators of community wellbeing

> use results to drive decision making and budgeting

> identify performance measures for programs, agencies, and service systems

> use performance measures to improve performance

> link program accountability to cross community efforts.

In the afternoon, participants will apply these concepts to real work in a highly interactive, hands-on, "Turn the Curve" exercise.

Participants will receive the latest version Trying Hard is Not Good Enough, a Results Accountability Workbook and other updated materials.

8 DECEMBER 2008, NEWCASTLE
Registration 9.00am - 4.00pm (Registration 8.30am–9.00am)
Venue: University of Newcastle, Brennan Room (confirmation will be sent via email once delegates are registered).

$375.00pp (INC. GST)
Morning & afternoon tea and lunch provided plus Trying Hard is Not Good Enough book, Results Accountability Workbook and other handouts.

Download the REGISTRATION FORM now!
Order Results Accountability publications; download an ORDER FORM now!

Training for Trainers and Coaches

This intensive, two-day workshop prepares participants to teach the concepts of results accountability and coach others in its implementation. Participants will learn how to:

> conduct their own Results Accountability workshops

> lead training exercises

> help organisations and their leaders put these practices into operation.

Class size is limited to 24 participants to provide ample time for questions and answers and personal coaching.

As a prerequisite to enrolling in this workshop, a participant must have either completed a "Results Accountability 101" training, read Trying Hard is Not Good Enough or watched Results Accountability 101 DVD (both can be purchased from the Family Action Centre; download a copy of our resources order form now).

10-11 DECEMBER 2008 SYDNEY
8.30am-4.30pm (Registration 8.O0am – 8.30am)
Venue: Citigate Sebel, 28 Albion Street, Surry Hills, NSW 2000 (confirmation will be sent via email once delegates are registered).

$850.00pp (INC. GST)
Morning & afternoon tea and lunch provided plus workbook and latest materials.

Download the REGISTRATION FORM now!
Order Results Accountability publications; download an ORDER FORM now!

Organisation Consultation Days

There are a few days which have been made available for Organisation Consultation Days. If you are interested in Mark Freidman working directly with your organisation please contact the Director of the Family Action Centre, Judi Geggie via email: Judi.Geggie@newcastle.edu.au

Resources are available through the Family Action Centre

Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities by Mark Friedman

This is a ‘how to’ book on accountability for public and private sector agencies, communities, school districts, cities, counties, states and nations.  It is an antidote to all the overly complex and jargon-laden methods foisted on us in the past.

Price: $29.50 (inc gst)

 

 

Results Accountability Framework - DVD

This internationally acclaimed video workshop by Mark Friedman introduces the Results Accountability framework.

The video also illustrates the applicability of Results Accountability to both cross-community quality of life improvements and the management of programs, agencies, and service systems.

The three hour DVD, which can be watched in its entirety or in chapters, highlights a full presentation of the framework, including how to:

Learn to move from talk to action quickly and apply the Results Accountability concepts to real work in highly interactive, hands-on, "Turn the Curve" exercises. Also enjoy the question and answer section with Mark.

Price: $96.80 (inc gst)

Send us an email  to order resources, download a copy of our order form, or call the Family Action Centre on 02 4921 6403.