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University of Newcastle Newsletter

SnipITs - Issue 1 2010

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Semester 1, 2010

With Semester 1 coming to an end, the staff of IT Services can look back on a very busy, but successful few months.

Our achievements include the introduction of a new student email /calendaring system, NUmail, and the deployment of the NUinfo mobile technology project.

With the support of all IT Services, our 17triplezero IT Service Desk staff have again dealt with record high work volumes.  In the first quarter of 2010, there was a 10 % increase in phone calls handled (10601) and a 44 % increase in jobs logged from all sources (15817) over the same period in 2009.

Our Service Level Agreements with the faculties are currently undergoing their annual review. These agreements affirm our agreed service scope, objectives, and key performance indicators.

Mary Sharp

Desktop Hardware Update

IT Services and Commercial Services have negotiated a further three year contract with DELL Australia Pty Ltd as the University’s contracted supplier of Windows computers (both desktops and laptops). Key benefits of the re-signing include a substantial price reduction; a commitment of continued sponsorship; and an improved staff and student personal purchase plan.

Macintosh computers from Apple continue to be a supported platform for those users with graphic-intensive requirements. IT Services will be assessing the Apple iPad when it is released in Australia, however at this stage, it is not a supported platform.

View information about staff and student hardware discount schemes from Dell and Apple.

Not sure what computer bundle is right for you?

IT Services has packaged a range of standard configurations in the Computer Requisitioning System (CRQ) that meet the needs of most users. Knowing which configuration is right for you can be confusing.

The hardware order assistance web page helps you find the best fit for your business needs. If your needs cannot be met by any of the standard configurations, IT Services' staff can assist in finding a suitable non-standard configuration.

Please note that orders for ALL configurations, standard and non-standard, Windows and Macintosh, regardless of funding source MUST be requested through CRQ. The University’s credit card policy does not permit the purchase of desktop and laptop computers on credit card. The CRQ approval number may be requested by IT Services’ staff if a job is logged involving any non-standard University-owned computer.

Desktop Software Update

The University has extended our site licence with Microsoft to include MS Project and MS Visio Pro. These programs will be automatically installed on any new machines deployed by IT Services, and have been remotely installed on machines running Office 2007. If you are still an Office 2003 user you can request an upgrade to Office 2007 by contacting the 17triplezero IT Service Desk or by logging a job via the Quick Pick option in the Service Portal.

Contact the Organisational Development team (Human Resource Services) for information on training options for these applications.

Office 2010 has just been released by Microsoft. IT Services will be evaluating this product for deployment within the University, however it is not currently supported.

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